The tenant portal
A front desk on every tenant's phone.
Most calls to a marina office are small ones. What do I owe? Can you send my lease? Here’s my new insurance card. The tenant portal answers them at any hour, on your own website, and keeps your records current without anyone retyping a thing.
The calls that eat the day.
None of them take long. All of them together take the whole morning, and each one leaves a record to update.
TODAY
- “What do I owe?” by phone, then a look through the books
- “Can you email me my lease?” and a search for the file
- Insurance cards arrive as blurry photos by text
- A new phone number written on a napkin at the fuel dock
ON FIELD GUIDE MARINA
- Tenants see their balance and download a statement
- Their signed lease is always one tap away
- They upload insurance, registration and the boat title themselves
- They keep their own phone, email and address up to date
Everything a tenant needs, nothing they have to download.
The portal lives on your marina’s website, with your logo and colors, and opens in any phone’s web browser from a link in an email. Here’s what your tenants can do there:
- See their slips, leases, boat and insurance details
- Renew their lease and pay, or let you know they’re leaving
- Upload insurance, registration and the boat title
- Download their signed lease
- See their balance and download a statement
- Read your messages to the marina
- Join your waitlist
- Report a problem, with a photo, and follow it until it’s fixed
A tenant’s first look at the portal. 2:34
Requests and messages, from the tenant’s side. 2:53
"The light on C dock is out."
Tenants report problems from their phone with a photo, and it lands as a work order for your staff with the slip already attached. They can see when it’s assigned and when it’s fixed, so they don’t have to call and ask.
And when you need to tell everyone the water is off on B dock Tuesday, it reaches them in their portal and their inbox at once.
Help for your tenants, so you aren't the help desk.
The portal comes with its own plain-language help pages and short videos that walk tenants through signing in, renewing, uploading documents and checking their balance. Your welcome email gets them in with one click.
What every tenant gets on day one
- A welcome emailone click to set a password
- Help pagesin plain language
- Short videosfor each part of the portal
- Privacythey only ever see their own records
Included in every Slips package
- Up to 75 slips$249/month
- 76 to 200 slips$349/month
- 201 to 400 slips$499/month
Setup from $1,500. Your website, hosting, email and support are included. No booking fees.
Questions owners ask
- Our tenants are older. Will they really use this?
- Many will, because it works like any website on their phone, with big buttons and nothing to install. The ones who won’t can keep calling you, and you can do anything for them from the office.
- Can a tenant ever see another tenant’s information?
- No. Each tenant sees only their own slips, leases, documents and balance, and uploaded files are stored privately.
- Can tenants pay their whole balance online?
- Renewals are paid online by card today. Other charges show on their account and statement, and are paid the way you take payments now.
- Does it look like our marina?
- Yes. It sits on your website, with your logo and your colors.
See the portal your tenants would use.
Open our demo marina and sign in as a tenant, or book a walkthrough.